Refund Policy

We want every customer to feel confident ordering from lullabygen. That's why we offer a clear and simple 30-Day Satisfaction Guarantee.

If you're not satisfied with your order, contact us within 30 days of delivery and we'll work with you to make it right — including a remake or a refund, depending on the issue and your preference.

To request a refund or remake, email hello@lullabygen.com from the same email address used at checkout. Please include the email address used for your order, your order number if available, and a short description of the issue.

Approved refunds are typically issued within 5–10 business days to your original payment method. Your bank or payment provider may take additional time to post the refund.

The 24-Hour Priority Delivery fee is generally non-refundable once priority processing has begun, except where required by law or where we fail to meet the promised priority delivery timeframe.

Refund requests submitted more than 30 days after delivery are generally not eligible.

Refunds may be declined in cases of fraud, clear abuse of the policy, or other misuse of the Service.

This Refund Policy does not limit any non-waivable rights you may have under applicable law.

For refund requests or billing questions, contact us at hello@lullabygen.com. We typically respond within 24 hours.